FAQ - CUSTOMER APPRECIATION WEEKENDS

Please register by clicking here and submitting the form. This will pop you onto the registration list. When we have finalised the details for the weekend away we will send out an email invitation with the link to book a ticket to the event.

You will receive an email reply to your registration that will confirm that your registration has been received and you will also receive a copy of the Terms & Conditions applicable to our Customer Appreciation Weekends. If you have not received a confirmation email within 7 days, please email events@jayconewcastle.com.au or contact Rachel on 02 4028 0111.

We will email you with a link to the invitation that will be located on the Eventbrite website. The invitation will include all of the details for the Weekend Away and you will be able to purchase a ticket to secure your spot. Sometimes these emails go to spam so if you are expecting an invitation but don’t receive one, please contact us as soon as possible via events@jayconewcastle.com.au or give Rachel a call on 02 4028 0111.

You will be notified on the invitation whether there will be any site costs. There will often be a nonrefundable payment of $40 required to secure your spot. As places are limited, this payment is to ensure that we only secure spots for genuine attendees.

Once you receive an invitation you will need to RSVP at your earliest convenience to ensure you do not miss out on a spot.

The majority of the weekend is for you to enjoy your van with your family so you will need to bring anything that you wish to use during the weekend. Meat & Bread will be provided on the Saturday evening but we ask that you bring your own salads and accompaniments.

The weekends traditionally occur from Friday – Sunday and check in time will differ depending on each caravan park. The Saturday night function will generally start from approximately 4.30pm. Confirmation of these details will be provided via email in the weeks leading up to each event.

Check out time will differ depending on each caravan park. Confirmation of these details will be provided via email in the weeks leading up to each event or you are welcome to contact the caravan park directly. If you wish to stay additional nights, please contact us and we can arrange for you to pay for these directly to the park.

Unfortunately to ensure that it is fair to everyone attending, sites will be picked at random. This is a great opportunity to meet new people and make new friends!

This will depend on the caravan park at which your event is taking place. We will advise on the invitation whether the park is pet friendly or not.

Approximately 4 per year, however this is at Jayco Newcastle’s discretion and can be changed at any time without notice.

There is no limit to the amount of weekends you can register for but we do endeavour the spread around the invites so all our customers can experience and enjoy the weekends.

Information about upcoming events are often published on our website or Facebook page. The best way to ensure you receive an invitation is to register at any time via our website or customer portal. If you receive an invitation to an event but cannot attend, make sure you reply to let us know and we can automatically pop you onto the registration list for the next event.