FAQ - AFTER DELIVERY

Caravans and motorhomes will come with various manuals for all your appliances, along with a Jayco service/warranty record book. Motorhomes/campervans will come with everything supplied from the manufacturer regarding cab related manuals and instructions. Manuals and instructions books are slowly going digital for all vehicles, so physical books will slowly disappear. For all of our current manuals, please click here.

The below costs are current as at 7.12.23:

For further information, please visit our Servicing page here.

For your motorhome Jayco Newcastle will service the “House/Caravan Section” of your motorhome. For the servicing of your cab/engine section of your motorhome you will need to take it to an authorised service/repair agent for that kind of cab.

For all of the information on Motorhome Servicing, please click here.

Our service department will triage each job on a case-by-case basis, but generally speaking we will treat repairs that prevent use of the vehicle as a priority first.

A cost-effective system that has been tested and recommended is the Elam Level. You can purchase directly from the Elam team or on Ebay.

Click here to visit the Elam Website:

There are a few options available:

1. For Jayco caravans and the Jayco motorhome house component you can call Jayco Assist on 1300 772 153 for immediate support/technical help. For more info on Jayco Assist please click here.
2. For the Motorhome cab/chassis, click here to find the information on each chassis manufacturer.
3. You can find an authorised Jayco repairer or spare parts sales team closest to you by clicking here.
4. Call us here at Jayco Newcastle on 02 4028 0111 and we will try our best to assist you or tell you what your best options are.

Warranty and servicing work can be carried out by all of the Jayco network whether it be service agent or dealer,

‘Repairs undertaken by unauthorised repairers are not covered under our warranty unless explicit approval has been provided by Jayco’.

Installing aftermarket products on your van DIY won’t void your warranty, however can impact a claim you may have in future if it is found to be a contributor/reason for the issue by Jayco corp.

All additional items installed at Jayco Newcastle will be warranted by us as the dealer not Jayco Corp.

For a list of authorised repairers and service agents, click here.

For a list of Jayco authorised repairers around Australia, please click here.

It isn’t possible to keep it out as vans and motorhomes are designed to always be breathing due to having gas appliances. At the moment there is a system called the Dometic Dust Reduction System that will help however they are currently changing the design of it to ensure it meets compliance. For further information, please give our team a call on 02 4028 0111.

Services are able to be completed same day – however this is a service only and not if additional jobs are required. Please contact us to discuss options if you have a trip booked or have extenuating circumstances, and we will do our best to accommodate.

Toll charges for caravans or motorhomes in Australia can vary depending on factors such as the type of toll road, the state or territory you are traveling in, and the size and weight of your vehicle. We recommend to Check the official websites of the toll roads you plan to use for detailed fee structures. Some toll road operators provide online toll calculators that allow you to estimate the toll charges for your journey. You can enter details such as your vehicle type, starting point, and destination to get an approximate cost. For example, if you are planning to travel through Sydney you can use the toll calculator on the NSW Transport Website here.

Yes every RV is weighed individually and you receive a copy of the certificate

• Iveco – 40,000kms/any months
• Mercedes Sprinter RWD – 40,000kms/up to 24 months
• Renault Master – 30,000km/12 months *Subjective to adaptive servicing indicated on instrument panel
• Fiat Ducato – 48,000kms/12 months

Gelcoat is an epoxy polyurethane that is put over the top of fiberglass at the point of manufacturing, this helps preserve the fiberglass from UV and provides a high gloss finish. Gelcoat has micro peaks and valleys that can hold contaminants. Products such as Vantec fill these to level out the surface and allow contaminates and water to bead off the fiberglass to look after it long term.